Support Agent
AI-powered support automation that actually takes action. Build intelligent workflows that reason, decide, and execute—not just chat.
The Problem
Modern support teams face an impossible choice. Customers expect fast, accurate responses—but staffing at scale is expensive. AI chatbots can deflect volume but can't take real action. Static automation can trigger rules but can't reason through ambiguity. The result? AI that talks but doesn't do, or rule engines with no flexibility.
The Solution
Support Agent bridges that gap. Its agents reason through ambiguous requests, call tools to look up data and take action, and hand off to humans exactly when—and only when—it matters. Visual flows encode your business logic. Agents execute intelligently. You stay in control.
Core Features
One platform, full stack
Flow orchestration, AI reasoning, integrations, and observability in a single deployable unit.
Visual Flow Designer
Every automated process is a directed graph of typed steps with conditional routing. Design the structure; the engine executes reliably.
- Filter, Decision, Validation, Transform, Action, and Agent steps
- Conditional edges with prioritized routing logic
- Sync or async execution—your choice per invocation
- Up to 100 steps with loop protection built in
Agents That Reason and Act
Each agent is an independent reasoning unit. It receives inputs, thinks through the problem, calls tools, and returns results—without manual orchestration of the inner loop.
- Configurable system/user prompts with variable injection
- Per-agent model, temperature, token limits, and timeout
- Tool calling with full agentic loop execution
- Transparent logging of every decision and tool call
Plugin Ecosystem
Plugins connect Support Agent to your existing infrastructure. Every integration exposes tools (for agents), actions (for flows), and triggers (to start flows).
- Auto-discovered—drop in a plugin and sync
- Multiple instances with different credentials
- Health checks to verify connectivity
- One plugin can provide tools, actions, and triggers
Platform Capabilities
Built for production
Everything you need to operate AI support at scale, with complete visibility and control.
Multi-Provider LLM
Switch between Anthropic, OpenAI, and Google per agent. No lock-in, no workflow rewiring.
Transparent Cost Tracking
Every token counted, every call costed, every run has a dollar figure. No surprise bills.
Complete Audit Trail
Every execution logged at run, step, and tool-call level. Know exactly what happened and why.
Multilingual Support
Language-aware response retrieval with automatic fallback. Multiple languages, single workflow.
Human Escalation
Built-in escalation system. AI handles what it can; humans get called with full context when needed.
Self-Hosted
Your infrastructure, your data. No SaaS intermediary. Full control over where data lives.
Observability
See everything
Every execution logged at run, step, and tool-call granularity. Know exactly what happened, what it cost, and why.
Use Cases
Built for real operations
Support Agent handles complex workflows across industries—from hosting providers to enterprise help desks.
Hosting & SaaS
- Auto-respond to billing questions with real-time account lookup
- Handle password resets end-to-end without human intervention
- Triage tickets by category and route to the right queue
- Generate server status summaries on schedule
E-commerce
- Automate order status and shipping inquiries via OMS lookup
- Check refund eligibility against business rules automatically
- Route product questions based on order history
- Send proactive updates on shipment changes
Enterprise IT
- Automate IT triage: password resets, VPN, software requests
- Route HR inquiries by category with extracted data
- Integrate with ITSM to create, update, and resolve incidents
- Run scheduled compliance reports via email or webhook
Why Support Agent
Real action, not just chat
Agents call tools that read and write to your actual systems—they don't just generate text, they get things done.
One Platform, Full Stack
Flow orchestration, AI reasoning, integrations, and observability—no stitching together disparate services.
Extensible by Design
Add new plugins, triggers, step handlers, and LLM providers—all without touching the core.
Logic and Content Separated
Flows encode logic; response templates hold content. Update language without touching workflows.
Sync or Async
Every invocation can choose its mode. Real-time integrations or fire-and-forget pipelines—your call.
Ready to automate real support?
See Support Agent in action. We'll walk you through the platform, discuss your use case, and show you how to build workflows that actually get things done.